Your privacy matters to us. This Privacy Policy explains what personal information filbet app collects from Philippine players, how we use it, and how we keep it safe. Please read this page carefully before creating your account. If you have questions, our FAQ page is a good place to start.
A clear breakdown of the personal data filbet app gathers when you use our platform.
When you create an account on filbet app, we collect your full name, date of birth, email address, and mobile number. This information is required to verify your identity and ensure you meet the minimum age requirement of 21 years old. We also collect your chosen username and a securely hashed version of your password — we never store your password in plain text. Your registration details are used solely for account management, identity verification, and communication purposes. Providing accurate information at sign-up is a condition of using the platform, as required under Philippine regulations.
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment-related details such as your GCash number or other local payment method identifiers. We do not store full card numbers or sensitive payment credentials on our servers — transactions are handled through secure, compliant payment processors. We retain transaction records including amounts, dates, and reference numbers for regulatory compliance and dispute resolution. Payment data is never shared with third parties for marketing purposes. All financial data is encrypted in transit and at rest to protect your funds and personal information.
We automatically collect data about how you interact with the filbet app platform, including pages visited, games played, session duration, and betting activity. This data helps us improve platform performance, personalise your experience, and detect unusual or potentially fraudulent behaviour. We also collect technical information such as your device type, operating system, browser version, and IP address. This technical data is used for security monitoring, troubleshooting, and ensuring the platform works correctly on your device. Usage data is retained for a period consistent with our legal obligations and operational needs.
When you contact our support team, we collect the content of your messages, your contact details, and any attachments you provide. This information is used to resolve your query and improve our customer service quality. Support records may be retained for training, quality assurance, and compliance purposes. We do not use support communications for unsolicited marketing without your consent. If you contact us through the platform, your account details may be cross-referenced to provide faster and more accurate assistance.
We may collect general location data derived from your IP address to verify that you are accessing the platform from the Philippines and to comply with applicable gaming regulations. We do not collect precise GPS location data from your device unless you explicitly grant permission through your browser or mobile settings. Location data is used strictly for compliance, fraud prevention, and ensuring service availability in permitted regions. This data is not sold or shared with third-party advertisers. You may limit location data collection through your device or browser privacy settings, though this may affect certain platform features.
filbet app uses cookies and similar technologies to maintain your session, remember your preferences, and analyse platform usage. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytical cookies help us understand how players navigate the site so we can make improvements. We do not use third-party advertising cookies or share cookie data with external marketing networks. You can manage your cookie preferences through your browser settings, though disabling essential cookies may prevent you from logging in or using certain features of the platform.
We only use your personal information for legitimate, clearly defined purposes.
Your personal data is used to create and maintain your filbet app account, verify your identity, process your transactions, and communicate important account-related updates. We use your contact details to send security alerts, transaction confirmations, and service notifications. We do not send unsolicited promotional messages without your consent. Account data is retained for as long as your account remains active and for a period thereafter as required by Philippine law. You may request account closure at any time by contacting our support team.
We analyse usage patterns, login activity, and transaction data to detect and prevent fraud, money laundering, and unauthorised account access. Suspicious activity may trigger additional identity verification steps or temporary account restrictions. Our security systems operate continuously to protect both individual players and the integrity of the platform. Data used for security purposes is handled with strict access controls and is not shared externally except where required by law. If we detect a serious security threat, we may notify you and relevant Philippine authorities as appropriate.
Aggregated and anonymised usage data helps us understand which features Philippine players use most, identify technical issues, and prioritise improvements. We use this data to optimise game loading times, improve mobile responsiveness, and refine the overall user experience. No individually identifiable data is used in our analytics reports shared internally for product decisions. Feedback you provide through support channels may also inform platform updates. Our goal is to continuously improve filbet app so it remains the most convenient mobile gaming option for players across the Philippines.
We are required by Philippine law and applicable gaming regulations to retain certain player records, verify identities, and report specific transactions to relevant authorities. Your data may be disclosed to government agencies, regulators, or law enforcement bodies when we are legally obligated to do so. We will always seek to limit such disclosures to the minimum information required. We do not voluntarily share your personal data with third parties for commercial purposes. Our data retention and disclosure practices are reviewed regularly to ensure ongoing compliance with the Philippine Data Privacy Act and related regulations.
Under the Philippine Data Privacy Act, you have clear rights over your personal information.
You have the right to request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe in accordance with Philippine law. Your request can be submitted through our support contact details provided on this platform.
If any personal information we hold about you is inaccurate or incomplete, you have the right to request a correction. You can update basic account details directly through your account settings. For more significant corrections, please contact our support team with supporting documentation where applicable.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Certain data must be retained for regulatory compliance even after account closure. We will inform you of any data we are legally required to keep when processing your erasure request.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you believe your rights and freedoms override those interests. To exercise this right, please contact our support team with the details of your objection.
Common questions from Philippine players about how filbet app handles personal data.
Your data is protected every step of the way. Join filbet app today and enjoy slots, sports betting, and more — built for Philippine players who value both entertainment and privacy.